Something wrong?

I paid for a pack and it is gone

Your packs are tied to the Apple ID that bought them, not to the phone. Open the app, go to the Store, and tap Restore Purchases.

If that does not bring them back:

1. Check you are signed into the same Apple ID that made the purchase.
2. Make sure you have a signal. Restoring needs the internet.
3. Still missing? Email us with your Apple receipt and we will sort it.

No sound

Check the silent switch on the side of your iPhone first. That is the usual cause. Then use the volume buttons while the app is open, because iPhone keeps a separate volume for each app.

If another app is holding the audio (a call, a podcast, CarPlay), close it and reopen Block Party.

Do I need a connection?

Yes. Every clip streams from Apple as you play, so Block Party needs the internet in every mode, party included.

Before a party, check the signal where you will be sitting. A weak connection shows up as a clip that takes a moment to load.

My Vault is empty on a new phone

Your Vault only follows you if you used Sign in with Apple. Without it, your progress lives on the one device and cannot be moved.

Sign in on the old phone first so it saves, then sign in on the new one with the same Apple ID.

A song has the wrong year on it

It happens, and we want to know. Song information comes from Apple, and older tracks sometimes carry the date of a compilation they were later put on rather than the original release.

Email us the song, the artist, and what you saw. We fix these in batches.

A song will not accept my answer

Brackets, remix labels and trailing years are never required. Typing the plain title should always work. If a correct answer was rejected, send us the song and exactly what you typed.

Delete my account and data

In the app: Settings → Account → Delete Account. That removes your saved Vault from our servers as well as the device.

Prefer us to do it? Email privacy@blockpartymusic.com from the address on your account.

Refunds

Purchases go through Apple, so refunds do too. Use reportaproblem.apple.com. We cannot issue refunds ourselves, but tell us what went wrong and we will fix the cause.